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At SAS
we endeavour at all times to deliver a professional, caring
and courteous service to all our customers.
If you
feel we have not lived up to this promise or if you feel we
can improve or enhance our existing services we would like
to hear from you.
If you
have a comment to make regarding our service you can use the
feedback forms provided at the end of every training event
we deliver.
What
will happen when you complain?
While
we work hard to provide a high quality service to our customers,
we are aware that in some instances a delegate or client may
feel they did not receive as good a service from SAS
Ltd as they had expected. As a result, and in keeping with
our standards, we have in place a Customer Complaints Procedure.
Our
standards for dealing with complaints
- We
will treat your complaint properly, fairly and impartially.
- We
promise that making a complaint will have no implications
for your dealings with our organisation.
- We
will apologise for any mistake, explain what happened and
put it right wherever possible.
- We
will change the way we do things to avoid making the same
mistake in the future.
Complaints
Procedure
- Stage
one
If you are dissatisfied with some aspect of our service,
please express this to the person with whom you are dealing
who will try to help.
- Stage
two
If the first response is not satisfactory, you can write
to or email the secretary at head office. We will investigate
further and you will receive a response within 10 working
days from when we receive your letter or email. We will
also tell you the name of the manager of the department
if you want to take your complaint further.
- Stage
three
If the second response is not satisfactory, you can then
email the Manager of the organisation. The Manager will
look into your case and make a detailed investigation. Again
you will receive a response within 10 working days from
when we receive your e-mail.
The e-mail address to write to is: darren@specialistaddictionservices.co.uk
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